Due to issues of preserving cell viability during shipping between the CH3 BioSystems Lab and the Customer Facility point of use, we carefully handle your cell line through preparation, freezing in cryoprotectant and packing for overnight courier delivery. CH3 packs the cryo-vial containing the frozen cell pellet in dry ice and stores the entire package at low temperature until the freight is delivered to the Buffalo Niagara International Airport shortly before the flight departs from Buffalo.
In the interest of decreasing shipping costs and increasing the maximum cell viability of the product, our lab recommends shipping live cells in a flask filled with culture medium. This presumes that the end user is prepared to replenish culture medium and adapt the cells to the appropriate culture conditions upon arrival in the end user lab. Please confirm that this is how you prefer to take delivery.
We ship to our customers in Europe and Asia via FEDEX. We recommend International Priority Service for cell line orders. We can ship using our account number (and bill you on the order invoice) or you may inform CH3 BioSystems of your own FEDEX account number if you prefer.
International Customs Broker
Some international customers prefer to designate an International Customs Broker to facilitate transit of the goods through CUSTOMS. If you prefer to make this designation, please inform CH3 BioSystems Customer Service prior to shipping
NOTE: THAT RE-PACKAGING OR COMMERCIAL USE OF THIS PRODUCT REQUIRES LICENSING APPROVAL. Please confirm that your end use is for academic research purposes only. For corporate clients please see the Procedures For Corporate Cell Line Sales.
Any questions regarding these policies or technical cell culture queries related to the product may be referred to John Aletta, Director of Research (firstname.lastname@example.org).